Returns & Exchanges
At QuasarMD, we are dedicated to your skincare journey and offer a 90-day money-back guarantee on all light therapy devices to ensure your complete satisfaction. If you are not fully satisfied with your results, our streamlined return process makes it easy to submit a claim and receive a refund.
Initiate Your Request
Contact our dedicated customer support team via email or our online portal to request a Return Merchandise Authorization (RMA) number within 90 days of your purchase.
Prepare Your Package
Securely pack your QuasarMD device, including all original accessories, power cords, and manuals, in its original packaging to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to the outside of your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Processing and Refund
Once our warehouse receives and inspects your returned device, we will process your refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing